Refund policy
At SiyaJewel.com, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our Return and Refund Policy is designed to address any concerns regarding damaged products. Please read the following policy carefully to understand our procedures and your responsibilities.
1. Eligibility for Returns and Refunds
Damaged Products: If you receive a product that is damaged, you are eligible for a return and refund, provided the required conditions are met.
2. Reporting a Damaged Product
Unboxing Video Requirement: To be eligible for a return, you must record a clear and continuous unboxing video at the time of opening the product package. This video serves as evidence of the condition of the product upon receipt.
Time Frame: Report the damaged product within 48 hours of delivery.
Evidence Required: Send the unboxing video showing the damaged product to our official WhatsApp number: 9284746327.
3. Return Approval Process
Review: Upon receiving your unboxing video, our quality assurance team will review the evidence.
Approval: If the damage is verified, we will approve the return and provide instructions for returning the product.
4. Return Shipping
Arrangements: We will coordinate with our logistics partner, Vamaship, to arrange the return shipping.
Cost: Return shipping costs for verified damaged products will be borne by SiyaJewel.com.
5. Refund Process
Method: Refunds will be processed to the original payment method used during purchase.
Time Frame: Once we receive and inspect the returned product, refunds will be initiated within 7-10 business days.
6. Important Considerations
Unboxing Video: Ensure that the unboxing video clearly shows the package being opened and the damaged product inside. This video is mandatory for return approval.
Accurate Information: Provide all relevant details along with the video to expedite the process.
Timely Communication: Prompt reporting and communication are crucial for a smooth return and refund experience.
7. Contact Us
For any questions or assistance regarding returns and refunds, please contact our customer support:
Email: siyajewel04@gmail.com
WhatsApp: 9284746327
By adhering to this policy, we aim to resolve any issues related to damaged products efficiently and to your satisfaction. Thank you for choosing SiyaJewel.com.