Privacy policy

At Siya Jewels, we value your privacy and are committed to protecting your personal information.

Siya Jewels operates this website and provides its related products, features, tools, content, and services to offer you a convenient and curated shopping experience (collectively, the “Services”).

Our store is powered by Shopify, which provides the ecommerce infrastructure that enables us to offer these Services.

This Privacy Policy explains how we collect, use, store, process, and disclose your personal information when you visit our website, browse our products, make a purchase, create an account, contact us, or otherwise interact with our Services.

If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will apply.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be associated with you.

Personal information does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with Siya Jewels, we may collect or process the following categories of information:

Contact Information

This may include:

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Payment and Financial Information

This may include:

  • Payment method
  • Payment confirmation
  • Transaction details
  • Billing information
  • Relevant payment account information

Payments may be processed through authorized third-party payment providers.

Account Information

If you create a customer account, we may process information such as:

  • Username
  • Password
  • Account preferences
  • Saved settings
  • Security-related information

Order and Transaction Information

This may include information regarding:

  • Products you view
  • Items added to your cart
  • Wishlist activity
  • Purchases
  • Returns
  • Exchanges
  • Cancellations
  • Previous transactions

Communications With Us

We may collect information you provide when you:

  • Contact customer support
  • Submit an inquiry
  • Send us feedback
  • Communicate with us regarding an order or product

Device Information

We may automatically collect certain technical information, including:

  • Device type
  • Browser information
  • Network connection information
  • IP address
  • Device or online identifiers

Website Usage Information

We may collect information regarding how you interact with our website, including:

  • Pages visited
  • Products viewed
  • Navigation activity
  • Time spent on certain pages
  • Interactions with website features

2. Sources of Personal Information

We may collect personal information from several sources.

Directly From You

For example, when you:

  • Create an account
  • Place an order
  • Contact us
  • Complete a form
  • Submit a review
  • Provide information during checkout

Automatically Through Our Website

Certain information may be collected automatically through your device, browser, cookies, pixels, and similar technologies.

From Service Providers

We may receive information from companies that help us operate our business, including providers of:

  • Ecommerce technology
  • Payment processing
  • Shipping and fulfilment
  • Analytics
  • Customer support
  • Marketing technology

From Business Partners and Third Parties

Where permitted by applicable law, we may receive information from advertising, marketing, analytics, or other business partners.

3. How We Use Your Personal Information

We may use your personal information for the following purposes.

Providing and Improving Our Services

We may use your information to:

  • Process and fulfil your orders
  • Process payments
  • Manage customer accounts
  • Remember preferences
  • Arrange shipping and delivery
  • Process returns and exchanges
  • Provide product recommendations
  • Maintain your shopping cart
  • Improve our website and services
  • Personalize your shopping experience

Marketing and Advertising

Where permitted, we may use your information to:

  • Send promotional emails
  • Send marketing communications
  • Provide information about offers or new products
  • Display relevant advertisements
  • Measure marketing effectiveness
  • Personalize advertisements based on shopping activity

You may opt out of promotional email communications using the unsubscribe link included in those emails.

Security and Fraud Prevention

We may use personal information to:

  • Verify customer accounts
  • Protect transactions
  • Detect suspicious activity
  • Investigate potential fraud
  • Prevent unauthorized access
  • Protect our customers, business, and Services

You are responsible for maintaining the confidentiality of your account credentials.

Customer Communication

We may use your information to:

  • Respond to questions
  • Provide customer support
  • Send order-related updates
  • Resolve complaints
  • Communicate important service information

Legal and Regulatory Purposes

We may use personal information where necessary to:

  • Comply with applicable laws
  • Respond to valid legal requests
  • Cooperate with government or regulatory authorities
  • Establish, exercise, or defend legal claims
  • Enforce our Terms of Service and policies

4. How We Share Personal Information

We may share personal information with third parties where reasonably necessary to operate our business and provide our Services.

Shopify and Service Providers

We may share information with Shopify and other vendors that provide services such as:

  • Website hosting
  • Payment processing
  • IT management
  • Data analytics
  • Customer support
  • Order fulfilment
  • Shipping
  • Cloud storage

These providers may process personal information on our behalf or according to their own applicable privacy policies.

Marketing and Business Partners

We may work with business and marketing partners to promote our products and provide relevant advertising.

These partners may process information according to their own privacy notices and applicable law.

When You Request or Consent to Sharing

We may disclose information when you specifically request or authorize us to do so, including when necessary to:

  • Deliver an order
  • Use social media functionality
  • Use third-party login services
  • Connect with an external service

Legal and Business Requirements

We may disclose information:

  • To comply with legal obligations
  • In response to court orders or valid government requests
  • To protect our legal rights
  • To investigate fraud or abuse
  • In connection with a merger, acquisition, restructuring, sale, or similar business transaction

5. Relationship With Shopify

Our ecommerce store is hosted and powered by Shopify.

Shopify may collect and process information about your access to and use of our Services in order to provide and improve its ecommerce services.

Information submitted through our store may therefore be transmitted to Shopify and other third-party service providers, including providers located outside your country of residence.

Shopify may also use information generated through interactions with our store and other Shopify merchants to provide certain enhanced ecommerce, analytics, security, personalization, and advertising features.

For further information about Shopify's privacy practices, you may review the Shopify Consumer Privacy Policy and Shopify's available privacy controls.

6. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

  • Keep the website functioning correctly
  • Remember your preferences
  • Maintain your shopping cart
  • Analyze website traffic
  • Understand customer behaviour
  • Improve website performance
  • Provide personalized advertising
  • Measure marketing campaigns

Your browser may allow you to disable or manage cookies.

Please note that disabling certain cookies may affect some functionality of the website.

7. Third-Party Websites and Links

Our website may contain links to websites, applications, social media platforms, or services operated by third parties.

We do not control the privacy or security practices of these third-party services.

If you visit an external website through a link on our website, we recommend reviewing its privacy policy and terms before providing personal information.

The inclusion of a third-party link does not necessarily mean that Siya Jewels endorses or is responsible for that third party.

8. Children's Privacy

Our Services are not intended for children below the applicable age of majority in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

9. Security of Your Information

We take reasonable administrative, organizational, and technical measures designed to protect personal information.

However, no electronic transmission, payment system, database, or online storage system can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security of your information.

You should avoid sending highly sensitive or confidential information through unsecured communication channels.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on factors such as:

  • Maintaining your customer account
  • Processing and fulfilling orders
  • Providing customer support
  • Completing returns or exchanges
  • Maintaining transaction records
  • Preventing fraud
  • Resolving disputes
  • Complying with legal obligations
  • Enforcing contracts and policies

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

11. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

Right to Access

You may have the right to request access to personal information we maintain about you.

Right to Correction

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Deletion

You may have the right to request deletion of certain personal information, subject to applicable legal exceptions.

Right to Data Portability

Where applicable, you may have the right to receive certain personal information in a portable format or request that it be transferred to another organization.

Communication Preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in those communications.

Even after opting out of promotional communications, we may still send essential non-marketing communications relating to:

  • Your orders
  • Your account
  • Payments
  • Customer support
  • Security matters

We will not unlawfully discriminate against you for exercising applicable privacy rights.

We may need to verify your identity before processing certain privacy requests.

12. Complaints

If you have concerns regarding how Siya Jewels collects, uses, stores, or processes your personal information, please contact us using the email address provided below.

Depending on your location, you may also have the right to raise a complaint with the appropriate privacy or data protection authority.

13. International Data Transfers

Some of our service providers, including Shopify and other technology providers, may process or store information in countries other than the country in which you reside.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

These safeguards may include recognized contractual or regulatory mechanisms designed to protect personal information transferred internationally.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our business operations
  • Our website or Services
  • Technology
  • Privacy practices
  • Legal or regulatory requirements

When we make changes, we may update the “Last Updated” date displayed at the top of this page.

Where required by applicable law, we may provide additional notice regarding material changes.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any applicable privacy rights, please contact us by email:

Email: aniketagharkar1255@gmail.com