Return and refund policy

At SiyaJewel, customer satisfaction is important to us. We carefully inspect and package every order before dispatch to ensure that your jewellery reaches you safely and in excellent condition.

However, in the unlikely event that you receive a damaged product, we are here to assist you.

Please read this Return & Refund Policy carefully before submitting a request.

1. Eligibility for Return & Refund

Returns and refunds are accepted only in cases where the product received is damaged at the time of delivery, subject to the conditions mentioned in this policy.

To qualify for a return or refund:

The damage must be reported within the specified time period.
A clear and continuous unboxing video must be provided.
The product must remain unused and in its original condition.
The original packaging, tags, accessories, certificates, or other items supplied with the order must be retained.
The return request must be reviewed and approved by SiyaJewel.

Returns will not be accepted solely on the basis of personal preference, change of mind, or other reasons unless otherwise specifically stated by SiyaJewel.

2. Damaged Product Reporting

If you receive a damaged product, please notify us within 48 hours of delivery.

Mandatory Unboxing Video

A clear, continuous, and unedited unboxing video is mandatory for damaged-product claims.

The video should:

Begin before the shipping package is opened.
Clearly show the sealed outer packaging.
Show the complete opening of the package.
Clearly display the product received.
Clearly show the damaged area of the product.
Be recorded without cuts, pauses, or edits.

The unboxing video helps us verify that the damage was present when the order was received.

Claims submitted without adequate supporting evidence may not be eligible for approval.

How to Submit Your Request

Please email the following information to our customer support team:

Order number.
Customer name.
Registered email address.
Description of the issue.
Clear photographs of the damaged product.
Complete unboxing video.

Email: siyajewel04@gmail.com

Please ensure that the request is submitted within 48 hours of delivery.

3. Return Approval Process

Once we receive your request and supporting evidence, our team will review the claim.

Review

Our team will verify:

The unboxing video.
Product condition.
Nature of the damage.
Order details.
Supporting photographs or information.

Approval

If the damage is verified and the request meets the conditions of this policy, the return request will be approved.

We will then provide you with further instructions regarding the return process.

Please do not return any product before receiving confirmation and return instructions from SiyaJewel.

Unauthorized returns may not be accepted.

4. Return Shipping

For approved damaged-product returns, SiyaJewel will coordinate the return shipment through our available logistics partner.

Return Shipping Cost

For a return that has been approved because the product was received damaged, the applicable return shipping cost will be borne by SiyaJewel.

The product should be securely packed in its original packaging before being handed over to the courier partner.

Customers are responsible for ensuring that all original components supplied with the product are included in the returned package.

5. Condition of Returned Products

Returned products must include, wherever applicable:

Original product.
Original packaging.
Product tags.
Jewellery box or pouch.
Accessories.
Certificates.
Promotional items supplied with the product.
Any other items included in the original shipment.

Products that have been used, altered, damaged after delivery, or returned incomplete may not qualify for a refund.

6. Refund Process

Once the returned product reaches us, it will undergo a quality inspection.

If the return is approved after inspection, the refund will be initiated to the original payment method used for the purchase.

Refund Timeline

Approved refunds are generally initiated within 7–10 business days after we receive and inspect the returned product.

Once initiated, the actual time required for the amount to reflect in your account may vary depending on your:

Bank.
Card issuer.
UPI provider.
Payment gateway.
Other financial institution.

Such processing timelines are outside SiyaJewel's direct control.

7. Non-Returnable Situations

A return or refund request may not be accepted in situations including:

The request is submitted more than 48 hours after delivery.
A complete unboxing video is not available.
The unboxing video does not clearly show the condition of the package and product.
The product has been used or worn.
The product has been altered, repaired, or modified.
The product has been damaged after delivery.
Original packaging, tags, accessories, or accompanying items are missing.
The damage cannot reasonably be verified from the evidence provided.
The request is based solely on a change of mind or personal preference.

Any eligibility determination will be made after reviewing the circumstances of the request.

8. Product Variations

Due to photography, lighting conditions, screen settings, manufacturing processes, and other factors, the actual product may have minor variations in:

Colour.
Finish.
Texture.
Appearance.
Size perception.

Such minor variations that do not constitute actual product damage will generally not be considered eligible reasons for a damaged-product return.

9. Important Return Guidelines

Record the Unboxing

Always record a clear and continuous video when opening your SiyaJewel package.

Report Within 48 Hours

Any damage should be reported within 48 hours of delivery.

Keep the Original Packaging

Do not discard the packaging, tags, accessories, or other contents until you have inspected the product.

Provide Complete Information

Include your order number, photographs, unboxing video, and a clear description of the issue when contacting us.

Wait for Return Approval

Do not ship the product back independently before receiving return approval and instructions from SiyaJewel.

10. Incorrect Product Received

If you receive a product different from the item you ordered, please contact us within 48 hours of delivery and provide:

Your order number.
Photographs of the product received.
A clear unboxing video.
A description of the issue.

Once verified, our team will provide appropriate assistance and return instructions.

11. Order Damage During Transit

If the shipping package appears visibly damaged, tampered with, or opened at the time of delivery, we strongly recommend recording the package clearly before opening it.

Please document the complete unboxing process and contact us within 48 hours if the product inside is damaged.

This documentation helps us investigate the issue with the applicable logistics provider.

12. Contact Us

For questions, damaged-product claims, or assistance regarding returns and refunds, please contact us by email: