Terms & Conditions

1. Definitions

For the purpose of these Terms:

• Website: Refers to SiyaJewel.com.
• SiyaJewel, we, our, or us: Refers to the owners and operators of SiyaJewel.com.
• You, your, customer, or user: Refers to any individual accessing or using our Website.
• Services: Refers to the products, features, customer support, purchasing facilities, and other services available through SiyaJewel.com.

2. Eligibility

To use our Website and make purchases:

• You must be at least 18 years of age.
• If you are below 18 years of age, you must use the Website under the supervision and consent of a parent or legal guardian.

By using SiyaJewel.com, you confirm that you meet the applicable eligibility requirements.

3. Use of the Website

Permitted Use

You may use SiyaJewel.com for lawful purposes, including:

• Browsing our products and collections.
• Purchasing products.
• Creating and managing your customer account.
• Submitting genuine product reviews and ratings.
• Contacting our customer support team.

Prohibited Use

You must not:

• Use the Website for fraudulent, illegal, deceptive, or misleading activities.
• Attempt to access customer accounts, systems, servers, or restricted areas without authorization.
• Introduce viruses, malware, malicious code, or harmful technologies.
• Scrape, collect, harvest, or misuse customer or business information.
• Publish offensive, defamatory, abusive, unlawful, or misleading content.
• Interfere with the security, functionality, or normal operation of the Website.
• Copy or commercially use our branding, photographs, product descriptions, designs, or other content without authorization.

We reserve the right to restrict or terminate access where misuse or prohibited activity is identified.

4. Customer Accounts

Certain features of our Website may require you to create a customer account.

You are responsible for:

• Providing complete and accurate account information.
• Keeping your login credentials confidential.
• Preventing unauthorized access to your account.
• Informing us promptly if you suspect unauthorized activity.

You are generally responsible for activity conducted through your account unless unauthorized use is reported to us.

We reserve the right to suspend or terminate accounts that violate these Terms or are associated with fraudulent or suspicious activity.

5. Products and Product Information

We make reasonable efforts to provide accurate and current product information.

Product information may include:

• Product descriptions.
• Materials and specifications.
• Dimensions and sizing.
• Prices and offers.
• Product availability.
• Images and videos.

Actual products may vary slightly due to:

• Photography and lighting conditions.
• Screen and display settings.
• Manufacturing processes.
• Product finishing.
• Natural material or colour variations.

Product images are intended to provide a fair representation but may not always show exact colour, texture, size, or proportions on every device.

We reserve the right to correct product information, pricing errors, inaccuracies, or omissions at any time.

6. Pricing

• All prices are displayed in Indian Rupees (INR) unless otherwise stated.
• Applicable taxes will be included or displayed as required.
• Prices and promotional offers may change without prior notice.
• Product availability may change at any time.

If an incorrect price is displayed because of a technical or administrative error, we may cancel or modify the affected order before fulfilment.

Where applicable, any amount already paid for a cancelled order will be refunded.

7. Orders and Payments

An order is considered successfully placed after checkout has been completed and the applicable order or payment confirmation has been received.

Accepted Payment Methods

• Credit cards.
• Debit cards.
• UPI.
• Net banking.
• Other payment methods displayed during checkout.

Payment options may vary depending on your location, order value, or payment provider.

Payments may be processed through authorized third-party payment gateways.

We do not intentionally store complete:

• Credit or debit card details.
• CVV numbers.
• UPI PINs.
• Other sensitive payment authentication information.

We reserve the right to reject or cancel an order in cases including:

• Suspected fraud.
• Incorrect pricing.
• Product unavailability.
• Payment failure.
• Inaccurate or incomplete customer information.

8. Shipping and Delivery

Delivery timelines displayed on our Website are estimates.

Actual delivery times may vary depending on:

• Delivery location.
• Product availability.
• Order processing requirements.
• Courier operations.
• Public holidays.
• Weather conditions.
• Government restrictions.
• Events outside our reasonable control.

Customers are responsible for providing complete and accurate shipping information.

We may not be responsible for delays or failed deliveries caused by incorrect customer information, recipient unavailability, courier delays, or other circumstances outside our reasonable control.

Please refer to our Shipping Policy for complete shipping and delivery information.

9. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are subject to our applicable Return & Refund Policy.

Where a return is eligible, the product may be required to be:

• Unused.
• Unworn.
• Unaltered.
• In its original condition.
• Returned with its original packaging and accessories.
• Accompanied by any required supporting evidence.

Certain products may not qualify for return or exchange, including:

• Customized products.
• Personalized products.
• Altered products.
• Clearance products.
• Products excluded for hygiene or other stated reasons.

Refund Processing

Once an eligible return is received and inspected, an approved refund will be processed according to the timelines stated in our Return & Refund Policy.

Banks and payment providers may require additional processing time after a refund has been initiated.

10. Intellectual Property

All content available on SiyaJewel.com may be protected by applicable intellectual property laws.

This includes:

• Brand names and trademarks.
• Logos.
• Product photographs.
• Graphics and illustrations.
• Videos.
• Product descriptions.
• Website layouts.
• Design elements.
• Written content.

Unless expressly permitted by us, you may not:

• Copy or reproduce our content.
• Modify or republish our content.
• Distribute our content.
• Commercially exploit our content.
• Create derivative works based on our content.

Unauthorized use may result in appropriate action under applicable law.

11. Reviews and User-Generated Content

Where our Website allows customers to submit reviews, photographs, ratings, comments, or other content, you are responsible for ensuring that the content is accurate and lawful.

By voluntarily submitting content to SiyaJewel, you grant us a non-exclusive and royalty-free right to use that content for purposes related to our Website, products, services, and marketing activities.

We reserve the right to reject or remove content that is:

• Misleading or fraudulent.
• Offensive or defamatory.
• Irrelevant or abusive.
• Unlawful.
• Infringing upon another person's or business's rights.

12. Privacy and Data Protection

Your privacy is important to us. Our collection and processing of personal information is governed by our Privacy Policy.

This may include information relating to:

• Your account.
• Orders and payments.
• Shipping and delivery.
• Customer support.
• Website usage.
• Marketing preferences.

By using SiyaJewel.com, you acknowledge that personal information may be processed in accordance with our Privacy Policy and applicable law.

13. Third-Party Services and Links

Our Website may use third-party services such as:

• Payment processors.
• Courier and logistics providers.
• Analytics tools.
• Marketing platforms.
• Social media services.
• External websites.

Third-party services operate according to their own terms, policies, and privacy practices.

We are not responsible for third-party services that are outside our reasonable control.

14. Limitation of Liability

To the extent permitted by applicable law, SiyaJewel will not be responsible for indirect, incidental, special, punitive, or consequential losses resulting from the use of or inability to use our Website or Services.

Where liability cannot legally be excluded, our liability relating to a specific transaction may, where permitted by law, be limited to the amount actually paid for the relevant product or service.

Nothing in these Terms is intended to limit rights that cannot legally be excluded under applicable consumer protection laws.

15. Website Availability

We aim to maintain reliable Website availability but cannot guarantee uninterrupted or error-free operation.

Temporary interruptions may occur due to:

• Scheduled maintenance.
• Technical issues.
• Server interruptions.
• Website updates.
• Security requirements.
• Circumstances outside our reasonable control.

We may modify, update, suspend, or discontinue certain parts of the Website where reasonably necessary.

16. Termination and Suspension

We reserve the right to restrict, suspend, or terminate access to our Website or Services where:

• These Terms are violated.
• Fraudulent or suspicious activity is detected.
• A user's conduct may harm SiyaJewel, another customer, or a third party.
• Restriction is reasonably required for legal or security reasons.

Termination does not affect rights or obligations that arose before the date of termination.

17. Governing Law and Jurisdiction

These Terms are governed and interpreted in accordance with the applicable laws of India.

Any dispute relating to these Terms, our Website, or our Services will be subject to the jurisdiction of the competent courts as determined under applicable Indian law.

18. Changes to These Terms

We may update these Terms to reflect changes to:

• Our Website.
• Products and Services.
• Business operations.
• Policies and procedures.
• Applicable legal or regulatory requirements.

Where appropriate, the Last Updated date displayed at the top of this page will be revised.

Your continued use of SiyaJewel.com after revised Terms become effective constitutes acceptance of the updated Terms, subject to applicable law.

19. Contact Us

For questions, concerns, or assistance regarding these Terms of Service, please contact us by email.

Email: siyajewels04@gmail.com