Shipping Policy

1. Order Processing

Once you successfully place an order on SiyaJewel.com, you will receive an order confirmation through the contact details provided during checkout.

Order Confirmation

After your order has been successfully placed, an order confirmation may be sent through:

• Email.
• SMS or other available order notification methods.

Please review your order details carefully after receiving confirmation.

Processing Time

Orders are generally processed within 1–2 business days after successful payment confirmation.

Order processing may include:

• Payment verification.
• Product availability confirmation.
• Quality inspection.
• Packaging.
• Preparation for dispatch.

Dispatch Time

Once processing is complete, orders are generally dispatched within 2–4 business days.

Business days exclude Sundays, public holidays, and other applicable non-working days.

2. Estimated Delivery Time

After dispatch, standard delivery within India generally takes approximately:

3–10 business days

Actual delivery timelines may vary depending on:

• Delivery location.
• PIN code serviceability.
• Courier availability.
• Product availability.
• Public holidays.
• Weather conditions.
• Transportation disruptions.
• Local restrictions.
• Other circumstances beyond our reasonable control.

Remote or less accessible locations may require additional delivery time.

All delivery timelines are estimates and should not be considered guaranteed delivery dates.

3. Shipping Charges

Applicable shipping charges, if any, may be calculated based on:

• Delivery location.
• Order value.
• Package weight.
• Available courier services.

Any applicable shipping charge will be displayed during checkout before you complete your order.

If a free shipping promotion is available, the applicable conditions will be displayed on our Website or during checkout.

4. Order Tracking

Once your order has been dispatched, tracking information will generally be shared through the contact details provided with your order.

Tracking information may include:

• Courier partner.
• Tracking or AWB number.
• Tracking link.
• Shipment status.

You can use the tracking link or tracking number provided to monitor the progress of your shipment.

Please allow some time after dispatch for tracking information to become active in the courier partner's system.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address while placing an order.

Please ensure that the following information is correct:

• Customer name.
• House, flat, or building number.
• Street or locality.
• City.
• State.
• PIN code.
• Contact information.

Incorrect, incomplete, or outdated shipping information may result in:

• Delivery delays.
• Failed delivery attempts.
• Shipment return.
• Additional delivery charges.

SiyaJewel may not be responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

6. Address Changes After Ordering

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

We will try to assist with the requested change if the order has not yet been dispatched.

Once an order has been dispatched, we may not be able to modify the delivery address.

Any address change after dispatch will depend on courier availability and applicable shipping restrictions.

7. Delivery Attempts

Our courier partner may attempt to contact you before or during delivery.

Please ensure that the contact details provided with your order remain accessible.

Delivery may be unsuccessful if:

• The recipient is unavailable.
• The shipping address is incorrect.
• The shipping address is incomplete.
• The customer cannot be contacted.
• The delivery is repeatedly refused.

In such cases, the shipment may be returned to SiyaJewel.

Re-dispatch may be subject to additional shipping charges where applicable.

8. Undelivered Packages

If your order has not been delivered within the expected delivery timeframe, please contact us so that we can investigate the shipment with the applicable courier partner.

When contacting us, please provide:

• Order number.
• Customer name.
• Registered email address.
• Tracking number, if available.
• Details regarding the delivery issue.

Please contact us within 48 hours of the expected delivery date if your shipment is showing as undelivered or is experiencing an unusual delay.

9. Lost Packages

In the unlikely event that a shipment is confirmed as lost during transit, our team will coordinate with the courier partner to investigate the matter.

Once the shipment status has been verified, we will provide an appropriate resolution based on the circumstances of the order.

Investigation timelines may vary depending on the courier partner.

10. Damaged or Tampered Packages

Please inspect the outer packaging when your order is delivered.

Please be cautious if the package appears:

• Opened.
• Torn.
• Crushed.
• Heavily damaged.
• Tampered with.

Where reasonably possible, we recommend that you do not accept a visibly damaged or tampered package.

Please contact SiyaJewel promptly and provide the relevant order and shipment details.

If you accept the package and later discover that the product inside is damaged, please follow the procedure provided in our Return & Refund Policy, including the applicable unboxing video requirement.

11. Delayed Shipments

Occasionally, deliveries may be delayed due to circumstances outside our reasonable control.

These circumstances may include:

• Severe weather.
• Strikes.
• Transportation interruptions.
• Natural disasters.
• Public holidays.
• Government restrictions.
• Courier network disruptions.
• Regional service limitations.
• High-volume sale or festive periods.

Where reasonably possible, we will work with our shipping partners to resolve delays and keep your shipment moving.

12. Delivery During Sale & Festive Periods

During major sales, festive seasons, promotional events, or periods of unusually high order volume, processing and delivery may require additional time.

We appreciate your patience during such periods.

Any estimated delivery date provided during these periods should be treated as an estimate rather than a guaranteed delivery date.

13. Returned-to-Origin (RTO) Shipments

A shipment may be returned to SiyaJewel when delivery cannot be successfully completed.

Common reasons may include:

• Incorrect shipping address.
• Incomplete shipping address.
• Customer unavailable.
• Multiple unsuccessful delivery attempts.
• Customer refusing the shipment.
• Unable to contact the customer.

If an order is returned to us, please contact our support team for further assistance.

Re-shipping may be subject to additional delivery charges depending on the circumstances.

14. International Shipping

At present, SiyaJewel ships only within India.

International shipping is currently not available.

If international shipping becomes available in the future, applicable countries, shipping charges, delivery timelines, customs requirements, and related terms will be updated accordingly.

15. Courier Partners

SiyaJewel may work with different third-party courier and logistics providers depending on:

• Delivery location.
• Shipment weight.
• Serviceability.
• Delivery speed.
• Operational availability.

The courier partner assigned to an order may therefore vary.

Once a package has been handed over to the courier provider, certain delivery operations and tracking updates are managed by that provider.

However, our team will assist where reasonably possible if you experience an issue with your shipment.

16. Contact Us

For questions, delivery concerns, tracking assistance, or other shipping-related queries, please contact us by email:

Email: siyajewels04@gmail.com

When contacting us regarding an existing order, please include your order number so that our team can assist you more efficiently.

By placing an order with SiyaJewel, you acknowledge that you have read and understood this Shipping Policy.